Mum had a gastroscopy yesterday, which thankfully showed up nothing sinister! At the same time my mother-in-law is in hospital recovering from knee surgery. Seems both my mums are doing it tough at the moment. Fortunately they are both in good hands, I couldn’t be happier with our health system we really are very lucky here in Australia (hopefully this lasts).
What was disappointing though was the booking officer who booked mum in for her gastroscopy. Her customer service skills need a lot to be desired. It’s people like that that give the health sector a bad name.
Thankfully there are many others like the amazing staff at the Angliss Hospital and the lovely lovely people at Beleura Private hospital that more than make up for any negativity brought on by a hand full of people who obviously should not be in customer service.