Category Archives: gastroscopy

Good customer service is so important

Mum had a gastroscopy yesterday, which thankfully showed up nothing sinister! At the same time my mother-in-law is in hospital recovering from knee surgery. Seems both my mums are doing it tough at the moment. Fortunately they are both in good hands, I couldn’t be happier with our health system we really are very lucky here in Australia (hopefully this lasts).

What was disappointing though was the booking officer who booked mum in for her gastroscopy. Her customer service skills need a lot to be desired. It’s people like that that give the health sector a bad name.

Thankfully there are many others like the amazing staff at the Angliss Hospital and the lovely lovely people at Beleura Private hospital that more than make up for any negativity brought on by a hand full of people who obviously should not be in customer service.



Today my husband went in for a gastroscopy it was a relatively painless procedure, and lasted only 10 or so minutes. Ofcourse it took a lot longer for the anaesthetic to wear off. Oddly the last gastroscopy that he had a couple of years ago had shown a hiatus hernia which my mother in law also has, this time the gastroscopy however revealed no hiatus hernia, is it possible for it to just go away?

I’m no doctor so I guess we will have to wait until we see our GP next week and see what he has to say. The post procedure care instructions cautioned against driving a vehicle or operating heavy machinery or signing any legal documents. It makes sense he was a little groggy when he came out and not at all steady on his feet. Hopefully nothing a good nights sleep won’t fix.

Unfortunately my husband is not one to take warnings seriously and even though technically the IPad isn’t heavy machinery, for a computer novice like my husband (and myself I might add) it may just as well be. Somehow he has managed to lock himself out of his Facebook and the games he so loves to play.

So tonight has not been much fun as we cluelessly fumble around trying to rectify the problem, it is a case of the blind leading the blind.