Category Archives: surgery

Good customer service is so important

Mum had a gastroscopy yesterday, which thankfully showed up nothing sinister! At the same time my mother-in-law is in hospital recovering from knee surgery. Seems both my mums are doing it tough at the moment. Fortunately they are both in good hands, I couldn’t be happier with our health system we really are very lucky here in Australia (hopefully this lasts).

What was disappointing though was the booking officer who booked mum in for her gastroscopy. Her customer service skills need a lot to be desired. It’s people like that that give the health sector a bad name.

Thankfully there are many others like the amazing staff at the Angliss Hospital and the lovely lovely people at Beleura Private hospital that more than make up for any negativity brought on by a hand full of people who obviously should not be in customer service.

Happy New Year


Happy New Year

The beginning of a New Year is always quite exciting it is an opportunity to start again. To explore new pathways. To challenge oneself and to alter the path you are on, if that is what you desire. It is also a time to reflect and appreciate how fortunate we truly are and to be thankful for the special people in our lives that help make us who we are.

This year has not begun like others though, a fatty lump on Bolt’s knee that started to become a wound and was on the verge of exploding, has forced my sister to have him operated on at very short notice.

What we always considered to be no more than age lumps and bumps that did not appear to be causing Bolt any discomfort, suddenly had to go.

Several hours of surgery and $1200 later Bolt was home. Still under the affect of the anaesthetic and covered in stitches all over his shaved body and his knee, his right eye weeping from the laser that was used to remove the lump above his eye; Bolt recovered on my sister’s bed.

The whole family along with some close friends congregated at my sister’s place and together we all welcomed in the New Year. I think Bolt felt better having his whole family around him, I know we all felt better being there with him.

Happy New Year may you always have loved ones rallying around you in good times and in bad.